Terms & Conditions

1. About CoreConnect IT

CoreConnect IT is operated by Ahmad-Yosoph Zara, ABN 83 126 583 806, trading as CoreConnect IT and based in Melbourne, Victoria, Australia.

CoreConnect IT provides practical AI systems, workflow automation and technology solutions designed to help businesses improve their operations, customer processes, workforce processes and access to business information.

This website provides general information about CoreConnect IT and its services.

2. Website Information

We aim to ensure that information published on this website is accurate and current.

However, business requirements, technology, artificial intelligence products, third-party platforms, pricing and service availability may change.

Information on this website is therefore provided for general informational purposes and should not be treated as a guarantee that a particular solution, outcome, integration, feature or result will be available or suitable for every business.

3. Free AI Sessions

CoreConnect IT may offer a Free AI Session to help understand a business's current processes, challenges and potential opportunities for AI or automation.

A Free AI Session:

• is an initial discovery and consultation service
• does not create an obligation to purchase CoreConnect IT services
• does not guarantee that a particular AI system or automation will be recommended
• does not constitute a binding proposal, quotation or service agreement.

Any paid work will be subject to the applicable proposal, quotation, scope of work or service agreement agreed between CoreConnect IT and the client.

4. Proposals, Pricing and Services

Any pricing, packages, examples or service descriptions displayed on this website are general information unless expressly stated otherwise.

Final pricing and scope may depend on factors including:

• business requirements
• implementation complexity
• integrations
• third-party platforms
• data requirements
• workflow complexity
• customisation
• ongoing support requirements.

Where a specific proposal, quotation or service agreement is provided, its terms will govern the relevant paid services.

If there is an inconsistency between these website Terms & Conditions and a separately agreed written service agreement, the separately agreed service agreement will apply to those services.

5. AI and Automation

Artificial intelligence and automation technologies have limitations and may occasionally produce incomplete, unexpected or inaccurate results.

The performance of an AI or automation system may also depend on third-party software, APIs, integrations, data quality, configuration and services outside CoreConnect IT's direct control.

CoreConnect IT does not represent that AI or automated systems will eliminate the need for appropriate human oversight or business judgement.

Specific responsibilities, performance expectations and support arrangements for systems implemented for a client will be governed by the relevant proposal or service agreement.

6. No Professional Advice

Unless expressly agreed as part of a professional engagement, information available through this website is general in nature.

It should not be relied upon as legal, financial, taxation, medical, accounting or other regulated professional advice.

Businesses remain responsible for obtaining appropriate professional advice where required.

7. Third-Party Services

Our website or services may refer to or integrate with third-party products, platforms or websites.

Third-party services are operated independently of CoreConnect IT and may be subject to their own:

• terms and conditions
• privacy policies
• pricing
• functionality
• availability
• security practices.

CoreConnect IT is not responsible for the operation or content of third-party services except to the extent responsibility cannot lawfully be excluded.

8. Intellectual Property

Unless otherwise stated, the content of this website — including written content, branding, graphics, layouts, service descriptions and other original materials — is owned by or licensed to CoreConnect IT.

You may view and use the website for ordinary personal or business information purposes.

You must not reproduce, distribute, modify, republish or commercially exploit substantial portions of our website content without permission, except where permitted by law.

9. Acceptable Use

You must not use this website:

• for unlawful or fraudulent purposes
• to interfere with the website or its security
• to attempt unauthorised access to our systems
• to transmit malicious software or harmful code
• to submit false, misleading or abusive enquiries
• to misuse website forms, systems or functionality.

We may restrict access where reasonably necessary to protect the website, our systems or other users.

10. Information You Submit

You are responsible for ensuring information you provide through our website is accurate and that you have authority to provide it.

Unless specifically requested, you should not submit passwords, authentication credentials, highly sensitive personal information or confidential third-party information through general website enquiry forms.

Personal information submitted through the website is handled in accordance with our Privacy Policy.

11. Availability

We aim to keep our website available and functioning correctly but do not guarantee uninterrupted or error-free access.

We may modify, suspend or discontinue parts of the website where reasonably necessary, including for maintenance, security or business reasons.

12. Consumer Rights

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Where legislation gives you rights that cannot legally be excluded, those rights continue to apply.

13. Liability

To the maximum extent permitted by law, CoreConnect IT is not responsible for losses arising solely from reliance on general information published on this website or from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Liability relating to paid CoreConnect IT services may also be addressed in the applicable proposal, quotation or service agreement.

14. Changes to These Terms

We may update these Terms & Conditions from time to time, including when our services, website, technology or legal obligations change.

The current version will be published on this website together with its last updated date.

15. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

Any dispute concerning use of this website will be subject to the jurisdiction of the courts and tribunals having jurisdiction in Victoria, subject to any rights that apply under Australian law.

16. Contact

Questions about these Terms & Conditions can be directed to: