Privacy Policy

1. Who We Are

In this Privacy Policy, “CoreConnect IT”, “we”, “us” and “our” refer to Ahmad-Yosoph Zara, ABN 83 126 583 806, trading as CoreConnect IT.

CoreConnect IT is based in Melbourne, Victoria, Australia and provides practical AI systems, workflow automation and technology solutions for businesses.

2. Information We Collect

We may collect personal information that you provide to us directly, including:

• your name
• business or organisation name
• email address
• phone number
• job title or role
• industry
• information about your business, processes, challenges or requirements
• information submitted through our website forms
• correspondence and communications with us
• information provided during an AI Session or other consultation.

We may also collect limited technical information when you use our website, such as:

• IP address
• browser and device information
• pages visited
• referral source
• website interaction and usage information
• campaign, advertising and UTM information
• cookies and similar technologies.

We generally do not require sensitive personal information and ask that you avoid providing it unless it is reasonably necessary for us to assist you.

3. How We Collect Information

We may collect information when you:

• visit or interact with our website
• submit a contact or enquiry form
• request a Free AI Session
• communicate with us by email, phone or video meeting
• become a client or prospective client
• interact with our advertising or marketing.

Information may also be collected automatically through website analytics, cookies and similar technologies.

4. How We Use Your Information

We may use personal information to:

• respond to enquiries
• arrange and conduct AI Sessions
• understand your business requirements
• recommend appropriate AI systems, automation or technology solutions
• prepare proposals, recommendations or service information
• provide and manage our services
• communicate with clients and prospective clients
• operate and improve our website
• improve our services and internal processes
• measure website and advertising performance
• maintain business records
• comply with legal and regulatory obligations
• protect our systems, clients and business from misuse or security threats.

Where permitted, we may also use contact information to communicate with you about relevant CoreConnect IT services. You may opt out of marketing communications at any time.

5. Service Providers and Third Parties

CoreConnect IT uses trusted technology and service providers to operate our website and business.

These may include platforms used for:

• website hosting and website forms
• customer relationship management
• workflow automation
• email and business communications
• cloud productivity and document storage
• scheduling and video meetings
• website analytics
• advertising
• security and spam prevention.

These providers may process information on our behalf where reasonably necessary to provide their services.

CoreConnect IT currently uses services which may include Webflow, HubSpot, Make, Google Workspace and other Google services.

We do not sell your personal information.

6. Overseas Processing

Some of the technology providers used by CoreConnect IT operate internationally.

As a result, personal information may be stored or processed outside Australia, including in the United States and other countries in which our technology providers or their infrastructure operate.

Where reasonably practicable, we select reputable service providers and take reasonable steps to ensure information is handled appropriately.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, understand website usage and measure the effectiveness of advertising and marketing.

These technologies may collect information such as your device, browser, pages visited, referral source and interactions with the website.

You can control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

8. Marketing Communications

We may send commercial electronic communications where we have your consent or are otherwise permitted to do so.

Marketing communications will provide a way for you to unsubscribe. You may also contact us directly to request that marketing communications stop.

Submitting a general enquiry does not automatically mean that you agree to receive unrelated ongoing marketing communications.

9. Data Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

Our information may be stored using reputable cloud-based platforms and business systems with appropriate security controls.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our legitimate business requirements, or applicable legal and regulatory obligations.

Information that is no longer reasonably required may be deleted, de-identified or securely disposed of where appropriate.

11. Access and Correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

12. Privacy Questions or Complaints

If you have a question, concern or complaint about how CoreConnect IT handles personal information, please contact us.

We will review privacy concerns and aim to respond within a reasonable period.

Where the Privacy Act 1988 (Cth) applies to CoreConnect IT, individuals may also have rights to raise eligible privacy complaints with the Office of the Australian Information Commissioner.

13. Australian Privacy Law

CoreConnect IT aims to manage personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Where CoreConnect IT is not legally required to comply with particular provisions of the Privacy Act because of an applicable small-business exemption, this Privacy Policy describes the privacy practices we nevertheless aim to follow.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

The current version will be published on this website with the date it was last updated.